The Elements of User Experience
User-Centered Design for the Web


"An instant classic." -- Neil Lee, BeatnikPad

"Brilliant... A solid and very clear overview of the steps people should take to arrive at good, useful websites. And he does it with such panache, too... Inspiring." -- Marrije Schaake, Duck for Cover

"Five stars... A cracking book that deserves to become a standard textbook. Every paragraph has impact... This book is essential." -- Davey Winder, PC Pro Magazine

"This is one of those books that tells you, within reading the first ten pages, that you've got a classic on your hands."
"This is simply the best book I have read so far about creating a great user experience."
"A must have for Web development professionals. This book is truly a standard-setting piece of work that only takes a day to read and will change the way you think about Web development."
"Practitioners will find the book an invaluable aid in their on-going evangelical efforts... I, for one, will be recommending Mr. Garrett's book as a 'must read' for everyone in my company."
"Exceptionally clear and concise... A very useful contribution to our field."
"Excellent resource. It's a pleasure to read. Highly recommended."
"Great book! It is very well written, clear and concise and worth every penny."
-- Amazon Customer Reviews

"A single book that can enlighten 'suits' about user experience issues while at the same time teaching designers, information architects, and usability specialists about the necessity of understanding the business aspects involved... There is probably no better book on the market that so clearly and rationally covers the entire area of user experience." -- Jeff Lash, Boxes and Arrows

"Combine the quality of the writing with the author's conceptual clarity and the result is indeed brilliant." -- John Knight, Interfaces Magazine [PDF]

"Deserves a place on the book shelf of every user experience designer." -- David Crow

"After reading the first paragraph, I could not put the book down... This book is lean, easy to read, straight to the point and uses visual elements effectively to demonstrate its intentions. It's such a great book and highly recommended if you are planning to make your site a wonderful user experience." -- Donny Truong, VisualGUI

"Head and shoulders above the few other attempts that have been made to provide a complete and holistic view of the process of designing user experiences... One of the rare books that has the potential to not just improve the work processes of people in the web experience disciplines, but to possibly motivate them to pursue new ways of working." -- Anil Dash, Magazine

"A quantum leap in explaining user experience... An informative and useful tool. You'll be surprised how simple and yet powerful Garrett's map of the user experience world is." -- Usability News

"Some of the best analysis and synthesis of a complex subject I've ever seen in this field. If you are doing usability engineering on both web sites and web apps you need to buy this book." -- Susan Weinschenk, Weinschenk Consulting Group

"Garrett's excellent illustrations and exceptionally clear prose reveal a vision of what web design can be... Accessible to college student, copy editor, and web programmer alike; I recommend they all read it." -- Harvey Ramer, Design Notes

"This book is exactly what you need." -- Brian Livingston, InfoWorld

"There's tremendous value in concisely presenting all that we've learned in one place, and that's exactly what Jesse James Garrett has done... Highly recommended for anyone involved in web design and development." -- Jason Kottke,

"Regardless of how long you have been involved in building Web sites, you will learn something when you read The Elements of User Experience. Garrett sweeps away much of the ambiguity over what creates a user experience. This is the kind of thinking, and writing, we need most." -- Mary Deaton, ACM Interactions Magazine

"Nobody's better at helping web professionals think about the 'big picture' than Jesse James Garrett... A wonderfully sensible guide." -- Bill Camarda, Barnes and Noble

"Great book... Beautifully produced." -- Lyn Pemberton, University of Brighton

"Delightful... Garrett's writing style makes approachable a highly complex subject, while still including all the essentials. Get this book. You'll be a better user experience designer because of it." -- Dick Miller, WebWord

"Crammed with information, knowledge and experience... One of the best and probably the most compact overviews of this field." -- Oskar van Rijswijk, Handboek Website Usability [Dutch]

"The book itself is a model of clarity, elegance and usefulness... I recommend this book highly." -- Gerry Gaffney, Information & Design

"Delivers on its author's promise to provide a solid foundation for understanding [user experience]... A compact, cogent narrative that is informative and at the same time enlightening. Not one to belabor a point or provide endless examples, the author teaches instead of preaches." -- Barbara Manning, Algorithmica Japonica

"A great overview of user-centered design... in a short, easy-to-read book. The diagrams were excellent." -- John S. Rhodes, WebWord

"Serious ammunition for explaining the importance of planning and 'big picture' thinking to clients... A pleasure to read. While the material can be digested quickly, it is sure to get you thinking... More than worth the price for the clarity it imparts." -- Chris Fischer, SitePoint

"Written in a clear and non-technical style... The lessons that it draws about customer interactions with technology are useful well beyond the sphere of website development." -- Simone Hindin, Connect

"There is something gratifying about picking up a book by an author whose concept is so elegantly displayed, with a message so clear, that you want to share it with everyone you know... Garrett has written a terrific primer on the topic." -- Elisa K. Miller, Digital Web Magazine

"Succinctly and professionally explains the entire user-experience field... Every page has some insight to offer." -- Timo Arnall, Elasticspace

"It's a book you can read in an afternoon, but at the same time it manages to cover a remarkable number of ideas... He makes it look so simple, you wonder how nobody had thought of this before." -- Louise Ferguson, City of Bits

"Excellent summary of how user-centered design should work... I'll be using this one as a textbook!" -- Jen Kramer,

"A clear and refreshingly concise account of planning, organising, and thinking through the design of a successful Web site... It will appeal to site designers as well as to project managers and usability consultants." -- Roy Johnson, Mantex

"A highly recommended manual to help ensure that the website you get is the website you need... It should save you much time, many resources, and a few serious headaches." -- MANOVERBOARD News

"You can't help but respect JJG's knowledge and contributions to the fields of information architecture and user experience design. This book is not only comprehensive... but a refreshing change." -- Scott Baldwin, Benry Blog

"Clearly illustrates and describes a complex process in a highly accessible manner... Garrett's voice of experience remains thoughtful and fresh." -- June Hill, Toronto Usability Professionals' Association

"Finally someone has put together a system of thought that allows us to leverage all those fragmented ideas that go into making functional Web sites... I can't help but think that such an accomplishment will play a role in making the Web a significantly more sane and useful place." -- Greg Sampson, The Pages Within

"A great book for those who are new to planning and organizing large-scale sites." -- Tiffany B. Brown

"One of those books that will be sitting on my desk, rather than my book shelf... Immensely useful." -- James McQuarrie,

"Knowing the steps and phases of approaching development will help you greatly. Jesse has it down for all to read and it is wonderfully written." -- Thomas Vander Wal, Off the Top

"Excellent book." -- Angie McKaig

"Garrett delivers a cohesive and overarching framework for understanding and dealing with the issues involved with user-centered design." -- VITech

"Very well written and executed." -- The Designer's Bookshelf

"What a great book... Really helpful stuff. Something anyone starting out should read. Wish I read it a few years ago." -- Boris Kletser

"It's short and delightful to read." -- Henrik Rydberg

"This book isn't a 'how to do' book, but a 'how to think about' book -- which I think makes it more valuable... [This book is] an idea book, providing a framework to think through the big picture issues involved in implementing a successful website... This book delivered." -- Jen Spadafora, Reading Notes

"Does a masterful job of collating and analysing all of the parameters that web designers and others must consider when building a site and designing a user interface." -- Website Architecture course materials, Universty of Greenwich

"Garrett uses simple, but powerful illustrations to show the relationship of the user experience elements and design... If you know a manager who needs a quick, clear, and non-condescending introduction to what you're talking about, this might just be the right book to buy." -- Alice Preston and Chauncey Wilson, STC Usability SIG Newsletter

"Without a doubt, any reader will come away with a different view of website development... a broader, holistic vision that emphasizes not only what is visible to the eye, but the conceptual foundations as well." -- Frederick Van Amstel, FlashMasters (Portuguese)

"Jesse James Garrett brings clarity to the process of providing a high-quality experience to the people who use a web site... Garrett's book should be carefully studied by anyone setting up a web site that is to have a goal in life." -- IT-Enquirer

"The language of the book is easy and smooth... Distinctive visuals, simple structure to follow... Useful." -- Andriy Panas

"Draws the big picture of web user experience design, systematically covering all established professions and recognized methods involved in the process from strategy to visual design." -- Henrik Olsen, GUUUI

"Covers the 'why' of what we develop for the Web as opposed to the 'how.'" -- WebReference

"Jesse James Garrett is part of the new designer breed calling for a transformation of the user experience of technology... There's a large amount of conceptualism and philosophy, but the practical, tactical details don't elude him either." -- Stephen M.H. Braitman, North Bay Multimedia Association

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